Managed IT & Cybersecurity for Houston Businesses
Prime ITS, a local Houston managed IT provider serving businesses since 1993, manages your office IT and cybersecurity together as one service, with an average help desk response under 15 minutes during business hours (under 1 hour after hours) and simple per-user pricing.
Simple per-user pricing. No surprise hourly bills.
Why managed IT and cybersecurity are one service
These days, managed IT is managed cybersecurity.
The things IT looks after every day are the same things attackers go after: laptops, user accounts, email, Microsoft 365, servers, backups and software updates. A missed patch is an IT task and a security hole. A new hire’s account setup is IT work and an access-control decision. A phishing email is a help desk ticket and a security event at once.
When one company handles support and another handles security, things fall between them. When one local team handles both, the people fixing your problems know which devices are protected, and the people watching for threats know how your office works. That is how Prime ITS runs: one team for support, security and cloud.
Explore the details
- Our managed IT services page covers help desk, network, servers and backup.
- Our managed cybersecurity services page covers endpoint protection, monitoring and hardening.
- Have an internal IT person? See co-managed IT.
- Using Microsoft 365? See our managed cloud service.
- Back to Prime ITS home.
What’s included
Everyday IT management
- Local help desk support for your staff, with an average response under 15 minutes during business hours
- Remote and on-site support
- Proactive monitoring and OS patching for workstations and servers
- Network, server and workstation management
- Cloud management, including Microsoft 365 licensing, security, backup and cost review
- Disaster recovery planning (DRaaS) so you have recoverable copies and a failover plan
- Software vendor coordination, so you have one point of contact
Built-in cybersecurity
- 24/7 managed endpoint detection and response (EDR) on your computers and servers
- Identity threat detection and response (ITDR), including Microsoft 365 account protection, monitored 24×7
- Automatic threat containment to help stop suspicious activity from spreading
- Optional SIEM add-on: log management that brings your logs into one view, so critical threats are fixed first
- Security awareness training and phishing simulation, included in your per-user plan
- Microsoft 365 security configuration, multi-factor authentication (MFA) and practical hardening
Response & Support Commitments
Here is what you can count on from our support team.
- Business-hours response: Under 15 minutes on average.
- Business hours: Monday–Friday, 8:00 AM–5:00 PM CT.
- After-hours response: Under 1 hour on average. An on-call Prime ITS technician is available for emergencies outside business hours.
- How to reach us in an emergency: Call 832.286.1911, or email a support ticket.
- 24/7 threat monitoring: Our EDR and ITDR protection is monitored 24×7. Alerts are handled by a 24/7 security team, with an on-call Prime ITS technician for emergencies.
Houston organizations like yours
Prime ITS supports Houston organizations in construction, healthcare, law firms and emergency services districts. We also offer co-managed IT, adding security, monitoring and projects alongside your internal IT person or team, and managed cloud for Microsoft 365.
How pricing works
We price per user. You pay a simple monthly rate for each person on your team, rather than a surprise hourly bill each time something breaks. Your exact price depends on your environment and what you need, so we quote it after a free IT assessment.
The assessment reviews your setup, support needs, security, backups and Microsoft 365 health, and ends with a prioritized plan. No obligation.
Frequently asked questions
Who can manage our office IT and security in Houston?
Prime ITS can. We are a local Houston managed IT provider, serving businesses since 1993 and incorporated as Prime ITS, Inc. in 2012. One team handles your help desk, monitoring, Microsoft 365 and cybersecurity, with an average help desk response under 15 minutes during business hours and under 1 hour after hours. Call 832.286.1911 or book a free IT assessment.
Is managed IT the same as managed cybersecurity?
In practice, they have become the same job. The systems IT looks after, such as devices, accounts, email, updates and backups, are the same ones attackers target. Prime ITS manages them together so nothing falls between two vendors.
What security tools does Prime ITS use?
Our security service includes 24/7 managed endpoint detection and response (EDR) and identity threat detection and response (ITDR), such as Microsoft 365 account protection, all monitored 24×7. An optional SIEM add-on provides log management. It also includes Microsoft 365 security configuration, multi-factor authentication (MFA) and security awareness training.
How fast does your help desk respond?
On average, we respond in under 15 minutes during business hours (Monday–Friday, 8:00 AM–5:00 PM CT) and in under 1 hour after hours. For after-hours emergencies, an on-call technician is available: call 832.286.1911 or email a support ticket.
How much does managed IT cost?
Pricing is per user, with no surprise hourly bills. We quote it after a free IT assessment so the price fits your actual environment.
Do you support businesses in our industry?
We support construction companies, healthcare practices, law firms and emergency services districts in the Houston area. If you work in a different field, call us and we will tell you plainly whether we are a fit.
See where your IT stands
A free IT assessment with our Houston team: we review your current setup and support needs and give you clear next steps. No obligation.
Industries we support
Talk to a Houston IT team
Book a free IT assessment and get clear next steps. It takes about 15 minutes to start the conversation.
Prime ITS, Inc.
616 Cypress Creek Parkway, Suite 410
Houston, TX 77090
Monday–Friday, 8:00 AM–5:00 PM CT