Managed IT for Law Firms
Confidential, reliable, and always available. Prime ITS helps Houston-area law firms protect client information and keep attorneys working from the office, the courthouse, or home.
Law firms handle privileged and confidential client information every day, and they bill by the hour, so every minute an attorney spends fighting technology is lost revenue. Firms rely on document management, practice management and billing, e-filing, email, and secure remote access. They are also frequent targets for phishing and wire-fraud schemes, especially around closings and settlements.
Prime ITS supports firms that want dependable IT and practical security without building an internal IT department. We manage devices, Microsoft 365, networks, backups, and security, and we work with your legal software vendors.
What usually goes wrong
- Attorneys working from multiple locations and personal devices.
- Email-based wire fraud and impersonation of clients, opposing counsel, or title companies.
- Files scattered across local drives, email attachments, and personal cloud accounts.
- Client and insurer security questionnaires that the firm struggles to answer.
- Departing attorneys and staff who keep access longer than they should.
- Legal software with specific version, add-in, and integration requirements.
How Prime ITS approaches it
- Enforce multi-factor authentication and secure remote access to firm systems.
- Configure Microsoft 365 email protection and help staff verify payment and wiring instructions out of band.
- Organize documents in firm-controlled storage with sensible permissions.
- Encrypt and manage laptops and mobile devices, with the ability to wipe a lost device.
- Back up Microsoft 365 and local systems, and test restores.
- Coordinate with your practice management and document management vendors.
Client confidentiality and professional duties
The ABA Model Rules of Professional Conduct, including Rule 1.6(c) on reasonable efforts to prevent unauthorized disclosure and the duty of technology competence in Comment 8 to Rule 1.1, set an expectation that lawyers understand and manage technology risk. The Texas Disciplinary Rules of Professional Conduct also address confidentiality. ABA Formal Opinions such as 477R and 483 discuss securing communications and responding to data breaches.
These are duties of the firm and its lawyers. Prime ITS helps by putting reasonable technical safeguards in place and documenting them, so the firm can show the steps it has taken. We do not provide legal or ethics advice.
Services that fit how your team works
- Managed IT: help desk, monitoring, patching, vendor coordination, and planning.
- Managed Security: endpoint protection and monitoring (for example SentinelOne and Huntress), email security, and practical hardening.
- Co-Managed IT: extra depth for an in-house IT person or team.
- Managed Cloud: Microsoft 365 licensing, security settings, access control, and backup.
Frequently asked questions
Can you work with our practice management software?
Yes. We support the systems it runs on and coordinate with the vendor for application-specific issues.
How do you help prevent wire fraud?
We use email protection, multi-factor authentication, and alerts for suspicious sign-ins, and help the firm adopt a call-back verification process for any change to payment instructions.
Can attorneys work securely from home or court?
Yes. We set up managed devices, MFA, and secure access to firm files and applications.
Can you help with client security questionnaires?
We can explain the controls in place and help you answer accurately, and help close gaps the questionnaire uncovers.
What is the first step?
A free IT assessment of your devices, Microsoft 365, backups, and security, with a prioritized list of recommendations.
Ready to make your IT life easier?
Book a free IT assessment or call our Houston team.