Co-Managed IT – Prime ITS

Co-Managed IT Services

Enhance your IT capabilities with professional Co-Managed IT support from Prime ITS. This partnership allows your internal IT team to leverage additional expertise, enhancing your technology infrastructure and driving business growth.

Benefits of Co-Managed IT Services

By partnering with Prime ITS for Co-Managed IT Services, you gain access to expert tech strategies, cost savings through proactive care, and prevention of costly downtime and breaches. You can efficiently manage user issues, streamline support processes, and proactively address concerns to ensure smooth operations. With support for Microsoft 365, intrusion detection, enhanced security, and advanced reporting, you gain valuable insights for strategic decision-making.
Managed Cybersecurity Services

Managed cybersecurity services provide comprehensive protection and management of an organization's IT security infrastructure. These services include threat detection, prevention, and response, ensuring that businesses are safeguarded against cyber threats and can focus on their core operations.
Help Desk and Ticket Automation

Optimize your IT support processes with help desk and ticket automation services from Prime ITS’s Co-Managed IT. This integration allows you to efficiently manage user issues, system problems, and routine maintenance tasks. By partnering with Prime ITS, your internal IT department can focus on strategic initiatives while a dedicated team handles day-to-day IT support operations, ensuring a seamless IT environment for your business.
Network Infrastructure Management

Effectively manage your network infrastructure with Prime ITS’s Co-Managed IT services. By partnering with Prime ITS, you can streamline routine maintenance, patch management, and network infrastructure management while your internal IT department focuses on broader business technology strategies. Our services include advanced reporting, intrusion detection, security awareness training, and onboarding/offboarding support. With our Co-Managed IT approach, you benefit from automated maintenance tasks, thorough patch management, and effective issue resolution, ensuring your network operates smoothly and minimizing downtime.
Microsoft 365 Licensing Support

With Prime ITS’s Co-Managed IT services, you can ensure seamless management of your Microsoft 365 licensing needs. Our team is dedicated to supporting you in every step of the way, making sure your Microsoft 365 licenses are always up-to-date and compliant.

How We Assist You:

Efficient License Management

We take care of all aspects of Microsoft 365 licensing, from the initial setup to continuous monitoring and optimization.

Cost Optimization

We assist you in selecting the most cost-effective licensing options for your organization.

Compliance Assurance

Our meticulous compliance assurance ensures that your Microsoft 365 licenses always meet the latest regulations and requirements.

Regular Updates and Support

Our team guarantees that your Microsoft 365 licenses are regularly updated with the latest features and security patches.

Frequently Asked Questions About Co-Managed IT

What are Co-Managed IT Services?

Enables businesses to augment their internal IT teams with outsourced IT support. Companies with existing IT departments often opt for this model to manage daily systems administration and network management, while retaining in-house IT staff for help desk support.

How is it different from Managed IT services?

Co-Managed IT offers all the services of Managed IT Services, with the added benefit of enhancing your staff’s skills and facilitating active knowledge transfer through Prime ITS’s best practices.

This approach is particularly advantageous for clients who haven’t yet developed mature IT practices. It also eliminates the need for clients to acquire, build, and manage their own IT Service Management.

Can Co-Managed IT Services Be Customized to Fit Specific Needs?

Absolutely, Co-Managed IT services can be customized to meet your specific needs.

By tailoring the collaboration between your internal IT team and ours, we can offer a personalized approach to managing your IT systems.

Focusing on your unique requirements allows us to automate tasks, resolve issues swiftly, and provide advanced reporting and analytics that align with your business objectives.

This customization ensures maximum efficiency and effectiveness in supporting your technology infrastructure.

How will Co-Managed IT Services integrate with our existing IT department?

Co-managed services can work alongside your in-house IT staff, providing additional support and filling in gaps.

We take pride in your satisfaction

We effortlessly combine the warmth of hospitality with state-of-the-art IT services. Our dedication to serving you shines through in our real-time customer feedback.

Co-Managed IT Services

Benefits of Co-Managed IT Services

Managed Cybersecurity Services

Help Desk and Ticket Automation

Network Infrastructure Management

Microsoft 365 Licensing Support