Managed IT FAQs
Straight answers about managed IT, co-managed support, and working with Prime ITS.
Why flat-rate managed IT?
In a flat-rate model, the financial risk of reactive firefighting shifts toward prevention. When fewer emergencies hit, everyone wins. You get stability, and we spend our time improving your systems.
How is managed IT priced?
A flat monthly rate per user. Servers and the rest of your setup are built into that price, so your IT budget only grows when your team does. We confirm your rate after a free IT assessment.
Should I hire a full-time IT person instead?
Often the decision comes down to cost, breadth of experience, and availability. One hire rarely covers security, Microsoft 365, infrastructure, and after-hours needs alone. Many teams use co-managed IT to get both.
Why not just pay as I go?
In almost every case you would be less protected and get less service. Problems also go unaddressed, because staff often don’t report their issues, and those issues quietly cost productivity. We also don’t offer a pay-as-you-go model, and neither do most reputable IT providers.
Should I assign IT tasks to someone in the office?
Some companies try this as a stop-gap. Usually the person with the most IT knowledge gets it dumped on them. Then they end up doing IT work in the evenings and on weekends, because they still have the job you hired them to do.
Do you only serve Houston?
We are Houston-rooted and best for organizations that want a local partner. Remote support covers daily work; onsite help is available as needed.
How do existing clients get support?
Use Get Support or call 832.286.1911. New business assessments can start through the contact form.
Still have questions?
Book a free IT assessment or call our Houston team.